Training
Recommended Minimum Training Guidelines for Telecommunicators (opens in new tab)
The baseline most agencies build their own training programs around. Not mandatory anywhere, but it's the closest thing the field has to a shared standard.
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NENA
Below is an easy-to-navigate list of links to NENA standards and training materials.
The resources
Standards
NENA Standards & Best Practices (opens in new tab)
The full library: call-answering time, QA/QI programs, dispatcher wellbeing, and more. ANSI-accredited, written by people who work 911.
Certification
ENP: Emergency Number Professional Certification (opens in new tab)
The credential most agencies recognize for advancement. Requires an eligibility application and a scheduled exam, not a quick online course.
Courses
NENA Course Catalog (opens in new tab)
NENA's own catalog: free and paid, live and on-demand, covering call-taking, GIS, and more.